For orders placed on in-stock items
UK - FREE for orders over £200; below £200 the shipping cost is £5
Standard UK delivery: 5 working days from when your order is processed
Guaranteed Next Day Delivery: £15 (for orders placed before 12pm, Monday to Friday)
We may occasionally need to suspend our Next Day Delivery service if our team are working off site.
USA – FREE for orders over £200; below £200 the shipping cost is £25
Standard US delivery: 5 working days from when your order is processed
All import duties and taxes to the United States are included in the price stated at checkout.
INDONESIA – FREE for orders over £200; below £200 the shipping cost is £5
Indonesia Delivery: 2-4 Working Days, Mon-Fri
Free collection from our office in Kerobokan
EU/EEA* - FREE for orders over £200; below £200 the shipping cost is £25
We ship duties paid to all EU countries plus Switzerland & Norway - this means that all duties are included in the cost at checkout and you don't have to pay duties upon delivery.
*Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
FREE standard shipping: (2-5 Working Days, Mon-Fri)
Rest of The World - FREE for orders over £200; below £200 the cost is £25
All import duties and taxes are included in the price stated at checkout.
We are unable to ship to addresses in: Afghanistan, Belarus, Canary Islands, Central African Republic, Congo- Brazzaville, Congo-Kinshasa, Hungary, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Niger, North Korea, Russia, Somalia, South Sudan, St. Barths, Sudan, Syria, Ukraine, Venezuela, Yemen and Zimbabwe.
Taxes & Customs
All prices at checkout on thisistelar.com include import taxes and duties. This means that you should not be paying any additional charges upon delivery.
VAT is included in the price and is shown at checkout. There are no import duties or taxes applicable on UK orders.
All Other International Orders:
All taxes and duties are included in the price at checkout and there should be will be no additional charges upon delivery.
Any Questions?If you have any queries or concerns regarding shipping and delivery, please reach out to our customer service team at firstname.lastname@example.org
Made to Order terms and conditions
To avoid surplus stock, many of our items can be purchased on a Made to Order basis. These items are labelled Made to Order when you add your item(s) to the cart and as you proceed to payment.
Simply add your item(s) to your basket, process your payment in full and a member of our customer service team will be in touch to update you with lead times.
Please note that UK Next Day Delivery cannot be guaranteed for Made to Order purchases. If you place an order that includes both in stock and Made to Order items, Next Day Delivery can only be guaranteed for in stock items.
If you decide to change or cancel your order, or have any questions about your purchase please contact our Customer Service team at email@example.com