Our Delivery Partners

We work with a range of delivery partners through Parcel2Go to ensure that you receive an efficient and environmentally responsible delivery service. We send orders via a tracked and signed for service, with tracking details sent to you at the point of fulfilment. You may also be given the option to select a delivery time slot or to collect your parcel from a local collection point.

For most UK customers, we work with DHL UK, but also partner with DPD for larger packages.

For EU customers, we work with DPD.

For US customers, we work with FedEx International.

Orders from other countries will be sent via delivery service determined by the destination country.

Unfortunately, we are unable to deliver to PO box addresses.

We are unable to ship to addresses in: Afghanistan, Belarus, Canary Islands, Central African Republic, Congo- Brazzaville, Congo-Kinshasa, Hungary, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Niger, North Korea, Russia, Somalia, South Sudan, St. Barths, Sudan, Syria, Ukraine, Venezuela, Yemen and Zimbabwe.


For international deliveries, parcels are sent Delivery Duty Unpaid meaning that customs duties and taxes are payable by the customer. If customs fees are due, you will be contacted by the courier company via email, SMS or letter, which will include all necessary information on how to pay. 

 

Please note that from July 1st 2021, goods sent from the UK to the EU, regardless of the value, will now be subject to EU VAT. The payable customs charges can include VAT, import tax and customs handling fees and is calculated using the value of the goods and the shipping cost.


If you have any queries or concerns regarding duties and customs fees, please reach out to our customer service team at stelar@thisisstelar.com.

Delivery Options


Free worldwide shipping on all orders.

 

Orders placed after 3pm on Fridays will be dispatched the following Monday.

Standard shipping to UK mainland addresses will take 3-5 working days unless otherwise indicated. Our customer service team will reach out if there are anticipated delays.

Next working day delivery is available in the UK for orders placed before 1pm and is priced at £12.99. Next day orders cannot be delivered on Saturday/Sunday.


International delivery usually takes between 5-7 days.

 

Pre Order and Made to Order terms and conditions

Pre Ordered items are available for purchase as they are currently in production or in transit to our fulfillment centre. Full payment is processed at checkout and orders are estimated to be dispatched within 2-3 weeks, subject to international shipping delays. A Customer Service team member will send you updates on an estimated delivery time for your order.

In order to avoid surplus stock, many of our items can be Made to Order. Simply add your item to your basket, process your payment in full and a member of our customer services team will be in touch to update you with lead times.

 

Please note that Next Day Delivery cannot be selected for Pre Order and Made to Order purchases. If you place an order that includes both in stock and pre order or made to order items, Next Day Delivery can only be guaranteed for in stock items. 

If you decide to change your order, or have any questions about your items please contact our Customer Services team at stelar@thisisstelar.com