Shipping & Delivery
For orders placed on in-stock items
UK - FREE
Standard UK delivery: 2-4 working days
Guaranteed Next Day Delivery: £10 (for orders placed before 12pm, Monday to Friday)
USA – FREE
Standard Delivery: FREE (3-5 Working Days, Mon-Fri)
All import duties and taxes to the United States are included in the price stated at checkout.
INDONESIA – FREE
Standard Delivery: FREE (2-4 Working Days, Mon-Fri)
All import duties and taxes to Indonesia are included in the price stated at checkout.
EU/EEA* - FREE for orders over £200; below £200 the shipping cost is £20.00
We ship duties paid to all EU countries plus Switzerland & Norway - this means that all duties are included in the cost at checkout and you don't have to pay duties upon delivery.
*Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
FREE standard shipping: (2-5 Working Days, Mon-Fri)
Rest of The World - FREE for orders over £200; below £200 below £200 the cost is £25
All import duties and taxes are included in the price stated at checkout.
We are unable to ship to addresses in: Afghanistan, Belarus, Canary Islands, Central African Republic, Congo- Brazzaville, Congo-Kinshasa, Hungary, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Niger, North Korea, Russia, Somalia, South Sudan, St. Barths, Sudan, Syria, Ukraine, Venezuela, Yemen and Zimbabwe.
Taxes & Customs
All prices at checkout on thisistelar.com include import taxes and duties. This means that you should not be paying any additional charges upon delivery.
VAT is included in the price and is shown at checkout. There are no import duties or taxes applicable on UK orders.
All Other International Orders:
All taxes and duties are included in the price at checkout and there should be will be no additional charges upon delivery.
Any Questions?If you have any queries or concerns regarding shipping and delivery, please reach out to our customer service team at email@example.com
Pre Order and Made to Order terms and conditions
Pre Ordered items are available for purchase as they are currently in production or in transit to our fulfilment centre. Full payment is processed at checkout and orders are estimated to be dispatched within 2-3 weeks, subject to international shipping delays. A Customer Service team member will send you updates on an estimated delivery time for your order.
To avoid surplus stock, many of our items can be Made to Order. Simply add your item to your basket, process your payment in full and a member of our customer services team will be in touch to update you with lead times.
Please note that Next Day Delivery cannot be guaranteed for Pre Order and Made to Order purchases. If you place an order that includes both in stock and pre order or made to order items, Next Day Delivery can only be guaranteed for in stock items.
If you decide to change your order, or have any questions about your items please contact our Customer Services team at firstname.lastname@example.org